Listening to learn.

by Tracy Ann Koch

“Dealing with people is probably the biggest problem you face, especially if your are in business. Yes, and that is also true if you are a housewife, architect or engineer. Research done under the auspices of the Carnegie Foundation for the Advancement of Teaching uncovered a most important and significant fact- a fact later confirmed by additional studies made at the Carnegie Institution of Technology. These investigations revealed that even in such technical lines as engineering, about 15% of one’s financial success is due to one’s technical knowledge and about 85% is due to skill in human engineering to personality and the ability to lead people.” – Dale Carnegie 

Daniel Carnegie was an American writer, lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills.  One of the core ideas in his books is that is possible to change other people’s behavior by changing one’s reaction to them.

My college cross-country and track coach, Michael Sergi, recently mailed me a copy of “The Leader in You.” I believe he has taught me more than I will ever learn in a classroom, as well as continue to be an inspiring role model.


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